Contact information
Contact Information
At Haute Spot, we're committed to providing exceptional customer service. Whether you have a question about your order, need product assistance, or are interested in partnering with us, we're here to help.
Customer Support
For all enquiries relating to:
- Orders
- Shipping & delivery
- Returns & refunds
- Exchanges
- Product support
- Warranty claims
- General customer service
Please contact us at:
Our support team aims to respond to all enquiries within 1–2 business days.
Collaborations, Partnerships & Media
For business enquiries, including:
- Brand collaborations
- Influencer partnerships
- Wholesale opportunities
- Media & press enquiries
- Corporate gifting
- Affiliate opportunities
- Marketing partnerships
Please contact:
Business Hours
Our customer support team is available during the following hours:
Monday – Friday
9:00 AM – 5:00 PM (SAST)
Closed on weekends and South African public holidays.
Before Contacting Us
To help us assist you as quickly as possible, please include:
- Your full name
- Order number (if applicable)
- A detailed description of your enquiry
- Photos or videos where relevant (for damaged or faulty items)
Response Times
While we strive to reply as quickly as possible, response times may be slightly longer during promotional periods, holidays, or high-volume sales events.
Thank you for choosing Haute Spot. We appreciate your support and look forward to assisting you.