hipping Policy

Last Updated: July 2026

At Haute Spot, we're committed to getting your order to you as quickly and safely as possible. Please read our shipping policy below before placing your order.

Shipping Locations

Haute Spot currently ships within South Africa only.

At this time, we do not offer international shipping.

Processing Time

Orders are typically processed within 1–2 business days after payment has been successfully received and verified.

Orders placed on weekends or public holidays will begin processing on the next business day.

During promotional periods, product launches, or peak shopping seasons, processing times may be slightly longer.

Delivery Time

Once your order has been dispatched, estimated delivery is:

3–7 business days

Delivery times are estimates only and may vary depending on:

Your location
Courier routes
Public holidays
Severe weather conditions
High shipping volumes
Unexpected courier delays

While we do everything possible to ensure timely delivery, Haute Spot cannot guarantee delivery dates once an order has been handed over to the courier.

Courier Partner

All orders are shipped using The Courier Guy, one of South Africa's leading courier services.

Once your order has been dispatched, you'll receive tracking information via email so you can monitor your parcel's journey.

Shipping Costs

We offer Free Shipping on qualifying bundle promotions.

If your order does not qualify for a free shipping promotion, the applicable shipping fee will be calculated and displayed at checkout before payment.

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking details.

If you haven't received your tracking information within a reasonable time after placing your order, please contact us at:

📧 hautespotsupport@gmail.com

Delivery Address

Please ensure your shipping address is complete and accurate before placing your order.

Haute Spot cannot be held responsible for delays or failed deliveries caused by:

Incorrect addresses
Missing apartment or unit numbers
Incorrect contact details
Customer unavailability during delivery

If a parcel is returned to us due to incorrect delivery information provided by the customer, additional shipping charges may apply before the order can be resent.

Failed Delivery Attempts

If delivery cannot be completed after reasonable attempts by the courier, your parcel may be returned to us.

If this occurs, our support team will contact you to arrange redelivery. Additional shipping charges may apply where applicable.

Damaged Parcels

If your parcel arrives visibly damaged, please:

Take clear photographs before opening the package.
Notify us within 48 hours of delivery.
Email your order number, photos, and a description of the damage to hautespotsupport@gmail.com.

We'll work with you to resolve the issue as quickly as possible.

Lost or Delayed Orders

If your parcel appears significantly delayed or has not arrived within the expected delivery window, please contact us.

We'll work directly with The Courier Guy to investigate and keep you informed throughout the process.

Incorrect Items

If you receive the wrong item, please contact us within 48 hours of receiving your order.

Include:

Your order number
Photos of the item received
A brief explanation of the issue

We'll arrange an appropriate resolution as quickly as possible.

Order Changes & Cancellations

We begin processing orders shortly after they're placed.

If you need to change or cancel your order, please contact us immediately at:

📧 hautespotsupport@gmail.com

While we'll do our best to accommodate your request, we cannot guarantee changes or cancellations once an order has entered the fulfilment or shipping process.