Refund policy

Refund & Returns Policy

Last Updated: July 2026

At Haute Spot, we're committed to providing products you'll love. If something isn't right, we're here to help. Please read our returns and refund policy carefully before requesting a return.

7-Day Returns

If you're not completely satisfied with your purchase, you may request a return within 7 days of receiving your order.

To qualify for a return, your item must:

Be unused and in its original condition.
Be returned in its original packaging.
Include all accessories, manuals, charging cables, inserts, and any complimentary items received with the order.
Show no signs of wear, misuse, accidental damage, or modification.

Returns requested after the 7-day period may not be accepted unless required under South African consumer protection laws.

Starting a Return

To request a return, please contact us at:

📧 hautespotsupport@gmail.com

Please include:

Your order number
Your full name
A description of the issue
Photos or videos if the item is damaged or defective

Our support team will review your request and provide return instructions if your return is approved.

Please do not send products back without contacting us first.

The return address will be communicated after your return request has been reviewed and approved.

Return Shipping Costs

If you change your mind or ordered the wrong item, you are responsible for the cost of returning the product.

Shipping fees paid during checkout are non-refundable unless required by law.

If the incorrect item was supplied or the product arrives damaged or defective, Haute Spot will arrange an appropriate resolution in accordance with applicable consumer protection laws.

Inspection Process

Once your returned item has been received, our team will inspect it to confirm that it meets the return requirements.

We reserve the right to decline returns that:

Have been used.
Are damaged due to misuse.
Are incomplete.
Are missing original packaging or accessories.
Show signs of excessive wear.

Faulty or Damaged Products

If your item arrives damaged or develops a manufacturing fault under normal use, please contact us as soon as possible.

Where appropriate, Haute Spot will first seek to provide a replacement or repair. If a suitable replacement is unavailable, a refund or store credit may be offered in accordance with South African consumer protection legislation.

We may request photographs or videos before approving a warranty claim.

Refunds

Once your return has been inspected and approved, refunds will be processed within 3–7 business days.

Refunds will be issued to the original payment method used during checkout.

If a replacement product is unavailable or circumstances require, Haute Spot may offer store credit instead, subject to your agreement and applicable consumer rights.

Please note that your bank or payment provider may take additional time to reflect the refund in your account.

Exchanges

Diffusers

For hygiene and quality assurance reasons, diffusers are eligible for exchanges only where applicable and in accordance with South African consumer law.

Other Products

Exchanges for other products are considered on a case-by-case basis depending on stock availability.

Non-Returnable Items

Unless required by law, the following items cannot be returned:

Used products
Products damaged through misuse
Items missing original packaging
Products returned without prior approval
Consumable products that have been opened or used, including serums where the protective seal has been broken

Incorrect Orders

If you receive the wrong item, please notify us within 48 hours of delivery.

We'll arrange the appropriate solution as quickly as possible.

Order Cancellations

Orders begin processing shortly after they're placed.

If your order has not yet been dispatched, we'll do our best to cancel it.

Once an order has been shipped, it must follow the standard return process.

Consumer Rights

Nothing in this policy limits or excludes any rights you may have under the South African Consumer Protection Act (CPA) or any other applicable law.